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Free handbook 07

Company Volunteering for Public-Sector Suppliers

Design employee volunteering that is safe, useful and capable of supporting a relevant social-value commitment.

Employers, contract teams and CSR leadsFirst living editionPrint-friendly

Chapter 1

Set the purpose

Distinguish voluntary community investment from a tender commitment or statutory duty.

Why this matters

A strong result begins with an explicit decision and a proportionate evidence boundary. Record what is known, what is reported by another party, what is inferred and what remains untested. This prevents enthusiasm, seniority or polished presentation from being mistaken for operating proof.

Do the work

Approve a purpose and non-purpose statement. Name the owner, affected people, dependencies, risk and review date. Where another organisation or person is involved, confirm their role, permission and expectations rather than assuming agreement.

Evidence to retain: Policy decision, sponsor and boundaries.

Review questions

  • What decision will this evidence support?
  • Whose experience, data or opinion is it?
  • What could make the conclusion inaccurate or unsafe?
  • What is the smallest useful next test?
  • Who can challenge or approve the result?

Practical checkpoint

Do not move on because a document exists. Sample a real record, observe the process where possible and ask whether a capable third party could reproduce the reasoning. Record a proceed, change, pause or stop decision and the evidence behind it.

Chapter 2

Match skill to need

Choose competent contributions requested by a community partner.

Why this matters

A strong result begins with an explicit decision and a proportionate evidence boundary. Record what is known, what is reported by another party, what is inferred and what remains untested. This prevents enthusiasm, seniority or polished presentation from being mistaken for operating proof.

Do the work

Create role descriptions with time, skill and exclusion limits. Name the owner, affected people, dependencies, risk and review date. Where another organisation or person is involved, confirm their role, permission and expectations rather than assuming agreement.

Evidence to retain: Partner brief, volunteer roles and competence checks.

Review questions

  • What decision will this evidence support?
  • Whose experience, data or opinion is it?
  • What could make the conclusion inaccurate or unsafe?
  • What is the smallest useful next test?
  • Who can challenge or approve the result?

Practical checkpoint

Do not move on because a document exists. Sample a real record, observe the process where possible and ask whether a capable third party could reproduce the reasoning. Record a proceed, change, pause or stop decision and the evidence behind it.

Chapter 3

Protect people

Address safeguarding, accessibility, expenses, insurance, data and supervision.

Why this matters

A strong result begins with an explicit decision and a proportionate evidence boundary. Record what is known, what is reported by another party, what is inferred and what remains untested. This prevents enthusiasm, seniority or polished presentation from being mistaken for operating proof.

Do the work

Run a pre-activity risk and safeguarding review. Name the owner, affected people, dependencies, risk and review date. Where another organisation or person is involved, confirm their role, permission and expectations rather than assuming agreement.

Evidence to retain: Checks, briefings, consent, incident and escalation records.

Review questions

  • What decision will this evidence support?
  • Whose experience, data or opinion is it?
  • What could make the conclusion inaccurate or unsafe?
  • What is the smallest useful next test?
  • Who can challenge or approve the result?

Practical checkpoint

Do not move on because a document exists. Sample a real record, observe the process where possible and ask whether a capable third party could reproduce the reasoning. Record a proceed, change, pause or stop decision and the evidence behind it.

Chapter 4

Connect to delivery

Where relevant, place commitments into mobilisation, ownership and contract reporting.

Why this matters

A strong result begins with an explicit decision and a proportionate evidence boundary. Record what is known, what is reported by another party, what is inferred and what remains untested. This prevents enthusiasm, seniority or polished presentation from being mistaken for operating proof.

Do the work

Translate the proposal into a dated delivery plan. Name the owner, affected people, dependencies, risk and review date. Where another organisation or person is involved, confirm their role, permission and expectations rather than assuming agreement.

Evidence to retain: Commitment register, owner, partner and dependencies.

Review questions

  • What decision will this evidence support?
  • Whose experience, data or opinion is it?
  • What could make the conclusion inaccurate or unsafe?
  • What is the smallest useful next test?
  • Who can challenge or approve the result?

Practical checkpoint

Do not move on because a document exists. Sample a real record, observe the process where possible and ask whether a capable third party could reproduce the reasoning. Record a proceed, change, pause or stop decision and the evidence behind it.

Chapter 5

Measure outcomes

Track participation, quality, beneficiary outputs and change without double counting.

Why this matters

A strong result begins with an explicit decision and a proportionate evidence boundary. Record what is known, what is reported by another party, what is inferred and what remains untested. This prevents enthusiasm, seniority or polished presentation from being mistaken for operating proof.

Do the work

Agree definitions and a baseline before activity starts. Name the owner, affected people, dependencies, risk and review date. Where another organisation or person is involved, confirm their role, permission and expectations rather than assuming agreement.

Evidence to retain: Attendance, partner confirmation, feedback and outcome measures.

Review questions

  • What decision will this evidence support?
  • Whose experience, data or opinion is it?
  • What could make the conclusion inaccurate or unsafe?
  • What is the smallest useful next test?
  • Who can challenge or approve the result?

Practical checkpoint

Do not move on because a document exists. Sample a real record, observe the process where possible and ask whether a capable third party could reproduce the reasoning. Record a proceed, change, pause or stop decision and the evidence behind it.

Chapter 6

Account for carbon

Measure material travel and purchased resources using the current UK conversion factors.

Why this matters

A strong result begins with an explicit decision and a proportionate evidence boundary. Record what is known, what is reported by another party, what is inferred and what remains untested. This prevents enthusiasm, seniority or polished presentation from being mistaken for operating proof.

Do the work

Record activity data and factor version; report estimates as estimates. Name the owner, affected people, dependencies, risk and review date. Where another organisation or person is involved, confirm their role, permission and expectations rather than assuming agreement.

Evidence to retain: Mileage, transport mode, factor source, calculation and caveat.

Review questions

  • What decision will this evidence support?
  • Whose experience, data or opinion is it?
  • What could make the conclusion inaccurate or unsafe?
  • What is the smallest useful next test?
  • Who can challenge or approve the result?

Practical checkpoint

Do not move on because a document exists. Sample a real record, observe the process where possible and ask whether a capable third party could reproduce the reasoning. Record a proceed, change, pause or stop decision and the evidence behind it.

Core source route: check current primary guidance at GOV.UK business, Procurement Act guidance, the ICO UK GDPR guidance and the official source linked for any sector-specific rule. This handbook is general learning, not advice for a particular organisation.

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