What exactly is required?
Separate legal or contractual obligations, buyer preference, user need and internal aspiration.
Gap 14 of 14
Fragmented support → portable evidence
Each programme starts again and the organisation cannot carry learning forward
The problem
Diagnostics, training, policies, adviser notes and pilot evidence sit in separate systems and are not maintained as a coherent capability record.
Businesses repeat disclosure work while buyers still lack a concise view of what is current, evidenced and owned.
Buyer question
Can we ask for reusable, proportionate evidence rather than recreate the same burden?
Supplier question
Which record shows our current capability, evidence date, owner, limitation and next action?
Observable evidence
What would make confidence more reasonable?
- capability map
- evidence index
- review dates
- limitations
- improvement backlog
Important: the presence of a document does not prove that the process operates. Evidence should be proportionate, current, attributable and capable of being reviewed.
A practical diagnostic
Six questions before prescribing a solution.
The questions prevent a generic template from being mistaken for implementation.
Who is accountable?
Name the person who performs, approves and reviews the activity—not only the department.
What actually happens?
Describe the normal sequence, decision points, exceptions, handovers and dependencies.
What trace is created?
Identify a proportionate record that can show the process was used and the result was reviewed.
How is variation corrected?
Define how delay, error, nonconformity or poor feedback becomes corrective action rather than explanation.
What decision follows?
Specify what management changes when the evidence shows the process is not producing the required outcome.
Continue the diagnosis
Related gaps
Most reliability problems cross more than one point in the system.
Sources and scrutiny
Sources informing this gap
These sources support the factual context. Market Accord's interpretation is identified separately and should be read with its stated limitations.
- Backing your business: evidence annex Department for Business and Trade · 2026-01-09 · policy evidence Open source
- Guidance: Covered Procurement Objectives Cabinet Office · 2026-04-01 · official procurement guidance Open source
Move from diagnosis to evidence.
A short scoping conversation can determine whether the next step is research, implementation, a controlled pilot, buyer engagement or no intervention at all.